Who we are
Controller: GoodBite Kitchen Ltd, 160 City Road, London EC1V 2NX, United Kingdom. Phone +44 20 3966 5210. Email [email protected]. We act as the data controller for information processed through our site and services.
Personal data we collect
We collect information you provide directly, such as name, email, phone, delivery address, order details, and messages. We also collect technical data like IP address, device and browser type, and pages viewed. Cookies and similar technologies help us remember preferences, measure performance, and improve the site. You can manage non-essential cookies using the cookie banner at any time.
How we use your data
We use data to provide and deliver orders, respond to enquiries, personalize the menu, process payments via secure providers, prevent fraud, and meet legal obligations. With consent, we may send newsletters and promotions. You can unsubscribe from marketing emails at any time using the link in each email or by contacting us.
Legal bases for processing
We rely on the following legal bases under UK GDPR: performance of a contract when we process orders or provide support; legitimate interests for site security, analytics, and service improvement balanced against your rights; consent for marketing and non-essential cookies; legal obligation for tax, accounting, and compliance requirements.
Sharing your data
We share personal data with trusted processors that help run our business, such as hosting providers, payment processors, delivery partners, email and analytics services, and customer support tools. These partners process data under contracts that protect confidentiality and security. We do not sell personal data.
International transfers
If personal data is transferred outside the UK, we use appropriate safeguards such as UK International Data Transfer Agreements or Standard Contractual Clauses and additional measures where needed. Copies of relevant safeguards are available on request.
Data retention
We keep personal data only for as long as necessary to provide services and meet legal obligations. Typical retention periods are up to six years for order and billing records, and shorter periods for analytics or marketing data unless you withdraw consent sooner. When data is no longer required, we securely delete or anonymize it.
Your rights
You have the right to request access, rectification, erasure, restriction, portability, and to object to certain processing, including direct marketing. Where we rely on consent, you can withdraw consent at any time without affecting the lawfulness of prior processing. To exercise rights, email [email protected]. You can also lodge a complaint with the UK Information Commissioner’s Office.
Cookies and similar technologies
We use required cookies for security and core features, performance cookies to understand site usage, and marketing cookies to measure campaign effectiveness. The cookie banner lets you accept or reject non-essential cookies at any time. See the banner link to manage preferences.
Security
We apply industry-standard safeguards, including encryption in transit, access controls, and regular reviews of our data handling practices. While no method is perfect, we work to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
Contact
GoodBite Kitchen Ltd, 160 City Road, London EC1V 2NX, United Kingdom. Phone +44 20 3966 5210. Email [email protected]. For privacy specific requests, include your name, contact details, and a clear description of your request so we can respond efficiently.
Changes to this policy
We may update this policy to reflect changes in law or our practices. We will post the revised version here and update the effective date. If changes are significant, we will provide additional notice where appropriate.